About us
Become a partner
EN
← Help Center
Customer FAQ
Everything you
need to know.
How to order, pay, and pick up food on GlomPok.
About GlomPok
What is GlomPok?
Is the food safe to eat?
Which cities is GlomPok available in?
Getting started
How do I create an account?
Can I browse deals without an account?
How do I reset my password?
Ordering
How do I place an order?
Can I cancel an order after placing it?
What is a "pickup window"?
What if I miss the pickup window?
Payment
What payment methods are accepted?
Is my payment secure?
Where can I find my receipt?
How do refunds work?
Pickup
Where do I pick up my order?
What do I show at pickup?
Can someone else pick up for me?
Food & dietary needs
What if the food doesn't match the description?
Are there vegetarian, vegan, or halal options?