← Help Center

Customer FAQ

Everything you need to know.

How to order, pay, and pick up food on GlomPok.

About GlomPok

What is GlomPok?Is the food safe to eat?Which cities is GlomPok available in?

Getting started

How do I create an account?Can I browse deals without an account?How do I reset my password?

Ordering

How do I place an order?Can I cancel an order after placing it?What is a "pickup window"?What if I miss the pickup window?

Payment

What payment methods are accepted?Is my payment secure?Where can I find my receipt?How do refunds work?

Pickup

Where do I pick up my order?What do I show at pickup?Can someone else pick up for me?

Food & dietary needs

What if the food doesn't match the description?Are there vegetarian, vegan, or halal options?